Posts Tagged ‘DNS’

DNS cockup locks Virgin Media customers out of ntlworld.com email

‘Domain name not found’. Oops

Virgin Media customers who retained their old @ntlworld.com email addresses are currently blocked from accessing their accounts after the cable company appeared to have made an embarrassing DNS blunder.

Legacy NTL account names have apparently been spitting out DNS errors when messages were sent to those email addresses since late on Monday afternoon.

Delivery to the following recipient failed permanently: *****@ntlworld.com Technical details of permanent failure: DNS Error: Domain name not found.

The Register sought comment from Virgin Media. A spokesman told us:

Customers who use email addresses ending in @ntlworld.com are currently unable to send or receive emails. We are working to fix the problem and apologise for any inconvenience caused in the meantime.

He did not comment on what had gone wrong. El Reg understands that the problem should be resolved this afternoon.

Read More by Kelly Fiveash

BT at last coughs to ‘major outage’ after broadband went titsup across UK on Sat

BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.

A DNS flaw downed BT’s network across Blighty, according to anecdotal reports on Twitter.

But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT’s broadband service for several hours over the weekend.

BT told The Register in a brief statement:

We can confirm some customers had issues connecting to the internet on Saturday morning. The issue was fixed within a couple of hours and we apologise for any inconvenience caused.

But BT declined to comment on how widepread the outage had been for its 7 million-strong broadband customerbase.

Read More by Kelly Fiveash

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