Posts Tagged ‘BT’

BT apologises after nationwide broadband failures

BT logo

BT has apologised after “several hundred thousand” UK customers had their broadband services cut off.

Down detector, a website that monitors internet failures, reported thousands of cases, including in Glasgow, London, Birmingham and Sheffield.

At about 23:00 GMT BT said it was confident services had been “fully restored” but that some customers might need to reboot equipment.

The company said a faulty router was to blame for the problem.

BT phone services were unaffected by the outage, which began about 14:30 GMT.

A spokeswoman added: “Most customers will be able to access their broadband without taking any action but some may need to reboot their equipment.”

Hundreds of people took to social media to express their frustration using the hashtag #BTdown, which began trending on Twitter.

Source and Read More BBC New Technolody

BT at last coughs to ‘major outage’ after broadband went titsup across UK on Sat

BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.

A DNS flaw downed BT’s network across Blighty, according to anecdotal reports on Twitter.

But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT’s broadband service for several hours over the weekend.

BT told The Register in a brief statement:

We can confirm some customers had issues connecting to the internet on Saturday morning. The issue was fixed within a couple of hours and we apologise for any inconvenience caused.

But BT declined to comment on how widepread the outage had been for its 7 million-strong broadband customerbase.

Read More by Kelly Fiveash

BT has coughed to a crappy glitch with its Home Hub 3A router that is blocking some VPN connections.

BT has coughed to a crappy glitch with its Home Hub 3A router that is blocking some VPN connections.

However, the one-time state monopoly appears to have taken a long time to acknowledge customer gripes, which have been piling up for weeks.

BT said it had taken a while to respond to individual complaints because it was essentially compiling a dossier so it could pinpoint the technical blunder.

That’s despite the fact that subscribers had been saying since early March that their VPN connections were going titsup ever since BT upgraded its kit with a new firmware version.

Read More By Kelly Fiveash

Social Media Links
Latest Tweets
Archives

Social Widgets powered by AB-WebLog.com.